Payment

Payment for service is to be made prior to or on the first day of service. Payment can 

be made by cash or check made payable to Grace Cowan. Online payment is also 

available through Venmo for payments made by credit card, debit card, bank 

account, or Venmo account. Furever Friends Pet Services provides service to clients 

365 days a year, including New Year’s Eve, New Year’s Day, Easter, Memorial Day, 

Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas 

Day. 

Surcharges

A late fee of $10.00 will be applied daily to all payments not received within 5 days of 

the completion of service. Finance charges are 1% monthly on the overdue balance. 

There will be a $30.00 charge for each returned check in addition to bank fees.  

Keys

Keys are required at the time of the initial consultation. For gated communities, a 

gate card or code access is also required. Some clients also provide a garage opener 

or code. One set of keys will be used by the primary pet sitter. Backup keys will be 

kept in case a backup sitter is needed. For security purposes, keys are securely 

stored and locked when not in use for services. Key labels will NOT contain any last 

name or address.

Most Furever Friends Pet Services clients are repeat customers and typically leave 

keys on file with Furever Friends Pet Services for future services. If keys are 

returned to the client, there will be a charge of $2.00 on future services. If client 

requests a key be left outside house or apartment, client is responsible for any 

incident that may occur if key is found and home is entered by someone 

unauthorized. Once keys are on file, clients can request Furever Friends Pet Services 

to make a copy at client’s expense.

If keys become unusable, lock malfunctions, client fails to leave a key or for any 

other reason beyond the control of Furever Friends Pet Services, then Furever 

Friends Pet Services and its representatives have authorization to employ the 

services of a locksmith to gain entry into a client’s home on client’s behalf to provide 

pet and home care. Client is responsible for all expenses incurred including 

surcharges for wait time spent by Furever Friends Pet Services and its 

representatives. Client will reimburse Furever Friends Pet Services immediately upon 

return for all surcharges and expenses associated with locksmith services during 

their absence.

If client moves or for any reason requests to terminate future services with Furever 

Friends Pet Services, client may request return of all keys, cards, and openers at no 

charge. Once client has closed their account all labels are removed from keys and 

are typically mailed to the client. If client does not close their account or provides no 

address for mailing or prefers keys not be mailed or is unreachable for a reasonable 

period of time, Furever Friends Pet Services will securely recycle or dispose of all 

keys, cards, and openers at no cost.

Quality Standard of Care

Furever Friends Pet Services provides quality care for pets and homes at very 

affordable rates. True standards of care and peace of mind are an integral part of 

Furever Friends Pet Services services. To ensure pet’s health and safety and to keep 

watch on the home, a minimum of one visit per day for homes with a pet is required. 

Time is essential in providing first aid and obtaining veterinary care if an emergency 

were to arise. Response time is also critical during home emergencies such as floods, 

power failure, fire, severe weather, or break-in.

Liability

Due to the extreme unpredictability of animals, Furever Friends Pet Services and its 

representatives cannot be held responsible for any unusual mishaps (i.e. pets refusal 

to take medication, escaping yard, biting, eating or destroying household items, 

damage to inside/outside of home, personal injury/accidental death). If client 

requests pet to have outside access, client releases Furever Friends Pet Services and 

its representatives from all liability for loss, injury or death to pet. Client is liable for 

injury or damage to Third Parties. Client authorizes Furever Friends Pet Services and 

its representatives to take photos of clients pet for their file and for Furever Friends 

Pet Services website. All photos taken are the property of Furever Friends Pet 

Services. Visit times are approximate and subject to change based on the needs of all 

pets under Furever Friends Pet Services and its representatives care. Furever 

Friends Pet Services and its representatives are entrusted to use their best judgment 

in caring for pets and homes, in the event of an emergency situation, inclement 

weather or natural disaster. Furever Friends Pet Services and its representatives will 

be held harmless for consequences related to such decisions. Furever Friends Pet 

Services and its representatives will provide services in a reliable, caring and 

trustworthy manner. In consideration of these services, the client expressly waives 

and relinquishes any and all claims against Furever Friends Pet Services and its 

representatives except those arising from negligence or willful misconduct on the 

part of Furever Friends Pet Services or its representatives. For proof of liability, 

Furever Friends Pet Services does not share its services with pet sitters outside our 

pet sitting team, any nonresident of the home, or any non-family member.